Privacy policy
Last updated: April 25, 2026
AK Foodfinity Group Corp. operates this website and online store under the Smilori brand (“Smilori”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website, place an order, use our services, subscribe to communications, or otherwise interact with us.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to customers. Personal information may also be processed by Shopify, payment processors, delivery-related applications, marketing tools, analytics providers, and other third-party service providers that help us operate, secure, improve, and support our store.
By accessing or using our website, placing an order, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect or process the following categories of personal information, depending on how you interact with us.
Contact Information
This may include your name, email address, phone number, billing address, delivery address, and any other contact details you provide to us.
Order and Transaction Information
This may include products you view, add to cart, purchase, cancel, or inquire about, as well as your order history, transaction details, payment confirmation details, delivery instructions, and related order notes.
Payment Information
Payments are processed through Shopify, Shopify Payments, payment partners, or other third-party payment providers.
We do not store full payment card details ourselves. We may receive limited payment-related information, such as payment status, billing name, order confirmation, transaction reference details, and fraud-prevention information.
Delivery and Scheduling Information
This may include your selected delivery date, delivery method, delivery instructions, delivery address, phone number, order cut-off details, fulfillment preferences, and related delivery or scheduling information.
Communications
This includes information you provide when you contact us by email, through a contact form, through social media, or otherwise communicate with us about orders, delivery, customer service, refunds, replacements, or other inquiries.
Device and Usage Information
This may include your IP address, browser type, device type, operating system, network connection, pages viewed, referring pages, browsing activity on our store, and information about how and when you interact with our website.
Marketing Preferences
If you subscribe to receive updates, promotions, or other communications from us, we may collect information relating to your subscription status, communication preferences, and engagement with those communications.
2. Sources of Personal Information
We may collect personal information from the following sources:
- directly from you, including when you place an order, contact us, subscribe to communications, or otherwise provide information;
- automatically through your use of our website, including through cookies and similar technologies;
- from Shopify and service providers that help us operate our store;
- from payment processors, analytics providers, marketing providers, delivery-related tools, and other business partners; and
- from third parties where you authorize or direct them to share information with us.
3. How We Use Personal Information
We may use personal information for the following purposes.
To Provide and Fulfill Our Services
We use personal information to process orders, confirm purchases, prepare products, arrange local delivery, manage delivery scheduling, communicate about your order, provide customer support, and handle refund or replacement requests.
This includes using your information to manage selected delivery dates, order cut-offs, fulfillment timing, delivery instructions, and related operational requirements.
To Operate and Improve Our Store
We use personal information to operate our website, troubleshoot issues, improve store functionality, analyze store performance, understand customer preferences, and improve the customer experience.
To Communicate With You
We use personal information to respond to inquiries, provide order-related updates, send service messages, confirm delivery details, and maintain our customer relationship with you.
For Marketing and Advertising
Where permitted by law and consistent with your preferences, we may use personal information to send promotional emails, provide updates, support advertising, measure marketing effectiveness, and improve our communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails or by contacting us.
For Security and Fraud Prevention
We use personal information to help protect our store, customers, and business from fraud, unauthorized activity, abuse, security incidents, payment issues, and other harmful or unlawful activity.
For Legal, Business, and Compliance Purposes
We may use personal information to comply with applicable laws, regulations, legal processes, tax obligations, accounting obligations, recordkeeping requirements, insurance requirements, and to enforce our terms, policies, and legal rights.
4. Consent and Withdrawal of Consent
By providing personal information to us, placing an order, using our website, or otherwise interacting with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent where permitted by law by contacting us. However, withdrawing consent may affect our ability to provide certain products or services to you, including processing orders, arranging delivery, responding to inquiries, or completing customer service requests.
We may continue to collect, use, or disclose personal information where permitted or required by law.
5. Cookies and Similar Technologies
We and our service providers, including Shopify, may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, support security, and assist with marketing or advertising activities.
Some cookies and similar technologies are necessary for the operation of the store. Others may be used for analytics, personalization, advertising, or measurement, depending on your settings, location, and applicable law.
We may also use third-party applications integrated with Shopify to support store functionality, including delivery date selection, order cut-offs, fulfillment scheduling, local delivery management, customer communications, and related customer experience features.
You may be able to adjust cookie settings through your browser or device settings. Please note that disabling cookies may affect some website features or functionality.
6. How We Share Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.
This may include sharing personal information with the following categories of service providers and third parties.
Shopify and Ecommerce Infrastructure Providers
We share information with Shopify and related ecommerce infrastructure providers to host, operate, secure, maintain, and improve our online store.
Payment Processors
We share information with payment processors to process payments, confirm transactions, prevent fraud, manage chargebacks, and provide payment-related services.
Delivery, Fulfillment, and Operational Service Providers
We may share information with service providers that help us prepare, fulfill, schedule, and deliver orders, manage delivery-related information, communicate with customers, and support store operations.
Technology, Analytics, and Marketing Providers
We may share information with providers that support website functionality, analytics, email communications, advertising, customer experience tools, and related business operations.
Professional Advisors and Legal Authorities
We may disclose information where necessary to comply with law, respond to legal requests, enforce rights, resolve disputes, protect our business, or obtain legal, accounting, insurance, tax, or other professional advice.
Business Transfers
We may disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, insolvency event, or similar business transaction.
We do not sell personal information in the ordinary meaning of that term. However, some privacy laws may treat certain advertising, analytics, or data-sharing activities as “selling” or “sharing.” Where applicable, you may have rights regarding those activities.
7. Relationship With Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide, operate, secure, and improve the ecommerce services used by our store.
Information submitted through our store may be processed by Shopify and by third parties engaged by Shopify to support store functionality, checkout, payments, analytics, fraud prevention, security, and related services.
Shopify may also process personal information independently for purposes described in Shopify’s own privacy notices. Shopify’s consumer privacy policy explains how Shopify may process personal data when customers interact with Shopify services and merchants using Shopify.
8. Third-Party Links and Services
Our website may contain links to third-party websites, social media pages, payment providers, delivery tools, or other external services.
We are not responsible for the privacy, security, or content practices of third parties. You should review their privacy policies before providing them with personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain business records, comply with legal, tax, accounting, insurance, and recordkeeping obligations, resolve disputes, prevent fraud, and enforce our agreements.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and legal or operational requirements.
When personal information is no longer reasonably required, we will delete, anonymize, or securely retain it as required or permitted by law.
10. Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, use, disclosure, loss, theft, alteration, or misuse.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
You should avoid sending sensitive or confidential information to us through unsecured channels.
11. Your Rights and Choices
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, which may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete personal information;
- request deletion of personal information, subject to legal exceptions;
- request information about how we use or disclose personal information;
- withdraw consent where processing is based on consent, subject to legal or contractual restrictions;
- opt out of promotional communications; and
- opt out of certain uses of personal information for targeted advertising, where applicable.
To exercise privacy-related rights, please contact us using the contact details below. We may need to verify your identity before processing a request.
Even if you unsubscribe from promotional communications, we may still send non-promotional messages, such as order confirmations, delivery updates, customer service responses, refund or replacement communications, and other transactional communications.
12. International Transfers
Your personal information may be processed or stored outside the province, territory, or country where you live, including by Shopify and other service providers operating in other jurisdictions.
Where personal information is processed or stored outside Canada, it may be subject to the laws of those jurisdictions, including lawful access by courts, law enforcement, or government authorities.
13. Children’s Privacy
Our website and services are not directed to children under the age of majority in their jurisdiction.
We do not knowingly collect personal information directly from children in violation of applicable law. If we become aware that we have collected personal information from a child without appropriate consent where required, we will take reasonable steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal obligations, or other operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date.
Your continued use of our website or services after changes are posted means that you acknowledge the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:
Smilori
A brand of AK Foodfinity Group Corp.
Email: hello@smilori.ca
Mailing address: 7070E Farrell Rd SE, Unit 812, Calgary, AB, T2H 0T2, Canada