Refund policy
Smilori is committed to providing high-quality products and service. Because our products are food items and are perishable in nature, all sales are final and we do not accept returns of delivered products.
1. No Returns
Due to the nature of our products, we do not accept returns or exchanges once an order has been delivered.
This policy does not limit any rights or remedies that may be available to you under applicable consumer protection laws.
2. Refunds and Replacements
If there is an issue with your order, you must notify us within 24 hours of delivery by contacting:
Because our products are perishable, we may be unable to review claims submitted after this period.
To assist us in reviewing the matter, please include:
- your order number;
- a description of the issue; and
- photographs, where applicable.
Upon review, we may, in our sole discretion, provide either a refund or a replacement.
Refunds or replacements may be considered in circumstances including, but not limited to:
- incorrect items delivered;
- missing items;
- products arriving materially damaged; or
- verified quality issues.
We reserve the right to deny a refund or replacement request where insufficient information is provided, where the claim is submitted outside the required reporting period, or where the issue cannot be reasonably substantiated.
3. Order Cancellations
Orders may be cancelled up to Friday at 11:45 PM prior to the scheduled delivery window.
Cancellation requests received after that time may not be accepted because production, preparation, and delivery planning may already be in progress.
4. Delivery-Related Issues
Customers are responsible for providing complete and accurate delivery information at checkout.
We are not responsible for failed or delayed deliveries caused by:
- incorrect or incomplete address details;
- restricted or unavailable access to the delivery location;
- the absence of a safe delivery location; or
- the customer’s failure to respond to delivery-related communication where required.
If delivery cannot be completed because of inaccurate information, inaccessible premises, or the absence of a safe delivery location, the order may not be eligible for a refund or replacement, and additional delivery charges may apply.
5. Contact
For all refund or replacement requests, please contact: