Shipping policy
Smilori currently offers local delivery within eligible areas of Calgary, Alberta.
1. Delivery Area
Delivery is available only to eligible addresses within our designated local delivery zone.
Availability is determined at checkout.
We reserve the right to modify, expand, restrict, or discontinue delivery areas at any time without notice.
2. Delivery Schedule
Local deliveries are currently made on:
- Sunday
- Monday
Deliveries take place during the following windows:
Sunday: 8:00 AM – 8:00 PM
Monday: 4:00 PM – 10:00 PM
3. Order Cut-Off
Orders placed by Thursday at 11:45 PM qualify for the upcoming Sunday or Monday delivery window.
Orders placed after this deadline will be scheduled for the following delivery window.
4. Delivery Fees
The following delivery terms currently apply:
- Free local delivery on orders over $100+
- $6.99 delivery fee for orders under $99.99
We reserve the right to change delivery fees, delivery thresholds, and eligibility requirements at any time.
5. Delivery Timing
Delivery windows are estimates only and are not guaranteed.
Delays may occur due to weather, traffic, route volume, operational constraints, customer availability, inaccessible delivery locations, or other circumstances beyond our reasonable control.
6. Customer Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout.
This includes the correct address, unit number, buzzer code, phone number, delivery instructions, and any other information required to complete delivery.
If delivery cannot be completed because of inaccurate information, inaccessible premises, restricted access, or the absence of a safe delivery location, the order may not be eligible for a refund or replacement, and additional delivery charges may apply.
7. Risk and Product Care
Responsibility for the order passes to the customer once the order has been delivered to the address provided at checkout.
Products should be refrigerated promptly after delivery and stored according to the instructions provided with the product or on the product label.
Smilori is not responsible for product quality or safety issues resulting from improper handling, delayed pickup, or improper storage after delivery.
8. Contact
Questions regarding delivery may be directed to: